Gently lift the frame while looking at the bridge. Does one pad noticeably press into the affected side?

If so, it is probably a pressure issue where the temple pressing that side of their head is too tight and needs to be loosened; or the opposite temples adjustment behind their ear is too tight and pulling the pad into their nose too much.

Keep repeating adjustments until you can lift the frame with no pad favoring either side of their nose.

Once the pads are equallized and if it’s still sensitive they’ll sometimes need to wear another pair for a couple of days to let the pressure points sensitivity go away.

I’ve also played with the pads by flipping them upside down so to speak or changing them to another material and/or adjusting them away from their current position, but this is risky as the last thing you want is a broken pad arm.

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