Say a patient wants “green frames” and you have zero (happened to me yesterday). So you go to your catalogues and point out several that are candidates and the patient approves.

What is your policy/procedure?

Order a max number of frames, like three?

Charge any “special ordering” fee?

Or, do you operate your optical such that you discourage special ordering, and stick to what’s on-hand?

Do you do something in-between…for example you will find a frame style in inventory that looks good and fits well, and just order in another color?

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